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Video Conferencing

eConsult (Store and Forward) is a secure web-based application that allows primary health-care providers to consult with specialists for advice, recommendations, and/or diagnosis about some non-urgent health-related conditions.

How does eConsult work?

A primary health-care provider determines if a consultation with a specialist is required and creates a referral containing the patient’s information and medical history, including any relevant files (i.e. images, test results, medical reports, etc.). The specialist then reviews the information provided and responds within the application. The care remains with the primary health-care provider who will follow-up with the patient based on the specialist’s recommendations.

(Note: Quebec does not participate in the inter-provincial reciprocal billing agreement for physician services.  Therefore, specialists are unable to provide eConsult services for Quebec patients.)

What are the benefits?

eConsult improves access to specialist services that may not be available in a community or region, connecting people to the services they require to effectively manage their health and well-being without having to leave their home community.

If either the patient or health-care provider feels that eConsult is not appropriate for a specific condition, an in-person appointment will be arranged.

Is eConsult safe and secure?

Any information about a patient’s health that is collected, recorded, stored, transferred, used or disclosed, will be done in accordance with the WRHA policies and The Personal Health Information Act (PHIA).

Intake Forms

If you are a health-care provider interested in using eConsult at your site, or if you are a specialist and would like to provide this service, please complete and submit the intake form.

Ces renseignements sont disponibles en français.

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