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Service Desk 204-940-8500 Option 4
or toll-free 1-866-999-9698 Option 4

Microsoft Teams


After working with the vendor, Digital Shared Services has obtained an extension for the end of life Cortext Secure Messaging solution. As a result, the deadline to transition to Microsoft Teams for clinical secure messaging will be no sooner than the end of September 2024.

Although we have obtained this extension, please continue to prepare for the implementation of Teams for Clinical Secure Messaging by following the steps below.

More information will be available in the coming days.  

If you have any questions not answered by the information below, please contact [email protected].

Getting Ready to Use Teams for Clinical Secure Messaging

Use the initial setup guides to help you install Microsoft Multi-Factor Authentication and MS Teams on your selected device(s). Then, use the Learning Guide to learn the basics of using Teams.

End User Support

Need more help? The following resources are available to help users through this transition period.

Service Desk Support

The Service Desk is available to assist. Email [email protected] or call 204-940-8500 (Winnipeg) or 1-866-999-9698 (Manitoba) and select option #6.

Schedule a Virtual One-on-One Appointment

You can schedule a 30 minute virtual one-on-one appointment with Service Desk to get help with downloading and setting up the applications.

To schedule an appointment, send an email to [email protected] with the following information and a support representative will reach out to confirm your appointment availability:

  • A date and time that works best for you
  • Contact information – the best email and phone number to reach you at

In Person Support Schedule

Visit the Support team from 0700-1700 to get help downloading and setting up the applications to your mobile device.

Health Sciences CentreJuly 10-12
July 15-19
July 22-26
SR-172 William Avenue Mall
St. Boniface HospitalJuly 11-12
July 15-19
July 22-26
Boardroom A1130
Brandon Regional Health CentreJuly 11, 16, 19, 22, 23Physician’s Lounge
Seven Oaks General HospitalJuly 11, 16, 18, 23, 25Room 104
Concordia HospitalJuly 11, 17, 25Education Services Room M026A
Grace HospitalJuly 15-19
July 22-26
5 South (Room 5136 & 5178)
Selkirk General HospitalJuly 15 (0730-1700 hrs)
July 22 (0730-1700 hrs)
July 23 (0900-1700 hrs)
Computer Training Room
Misericordia Health CentreJuly 12 (1330-1500 hrs)Room 360, Computer Lab, Sherbrook Bldg
Dauphin Medical ClinicJuly 16, 23
(1600-1900 hrs)
Physician’s Lounge

Virtual Support Schedule

Join the support team to walk through the steps to download the applications on your mobile device.

DateTimeMeeting Link

Quick Reference Guides

Microsoft Teams Learning Resources

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